Frequently asked questions

Yes. Everything we sell is brand-new, sealed stock sourced through official South African distribution, carrying full local manufacturer warranties — no grey imports or refurbished units unless a listing clearly says so.

Stock levels sync from our distributor, so a product marked In stock is available to order. On the rare occasion an item sells out between syncs, we’ll contact you straight away with an ETA or a full refund.

Absolutely. Email sales@salaptop.co.za or call 012 664 4408 with the models and quantities you need and we’ll put together a formal quote, including bulk pricing where it applies.

We use PayFast, South Africa’s trusted gateway — Visa and Mastercard, Instant EFT from all major banks, and options like QR wallets and Zapper. Your card details are handled by PayFast and never stored on our servers.

Yes — every price on the site already includes 15% VAT. What you see is what you pay; only delivery (if applicable) is added at checkout, and you’ll see it before you confirm.

Payments run over an encrypted connection through PayFast, which is PCI-DSS compliant. We never see or keep your full card number.

At checkout you choose Overnight (1–2 business days to main centres, 2–3 to regional areas) or Economy (3–4 days to main centres, up to 5 to outlying areas) — timed from dispatch, excluding weekends and public holidays. Full detail is on our shipping & delivery page.

Delivery is quoted live at checkout from your address and the parcel’s weight and size, so you always see the exact courier price before you pay — no flat fees or guesswork. Collection from our Centurion office is always free.

You can. Choose collection at checkout and we’ll email you when it’s ready at 11 4th Street, Air Force Base Waterkloof, Lyttelton, Centurion (Mon–Thu 08:00–17:00, Fri 08:00–16:00; closed weekends and public holidays). Bring your order number and ID.

Report it within 7 days and we treat it as dead-on-arrival: we arrange free collection and give you a replacement, repair or full refund. See Returns, Warranty & RMA.

Yes — because you bought online you have a 7-day cooling-off period. The item must be unused, complete and in its sealed original packaging; return shipping for a change of mind is at your cost.

Every product carries the manufacturer’s own warranty, administered through our distributor — the length is set by the manufacturer and shown on each product’s page. We log and manage the claim for you, so you deal with one contact: us. More on our warranty page.

No — you can check out as a guest. Creating an account just makes it easier to track orders, reorder and manage your details next time.

When your parcel ships we email you a tracking number and link. You can also follow it under My account → Orders at any time.

Use the “Forgot password” link on the sign-in page and we’ll email you a reset link. If you’re still stuck, contact us and we’ll help you back in.